Terms and Conditions

Last updated: November 9, 2026

1. About these Terms

1.1 These Terms of Service (“Terms“) are an agreement between Skeduler Pty Ltd (ACN 632 917 152) (“Skeduler“, “we“, “us“) and the business that creates a Skeduler account (“Customer“, “you“).

1.2 You agree to these Terms when you create an account, start a trial, subscribe or click to accept them. If you accept on behalf of a business, you confirm you are authorised to do so.

1.3 These Terms include our Privacy Policy and the plan details shown when you subscribe (“Plan Details“).

1.4 The Services are provided for business use.

2. Definitions

AI System means an artificial intelligence tool, large language model, AI agent or assistant, or AI-powered browser or browser extension that can read, extract or act on data.
Approved Integration means a way of connecting to the Services that we provide or approve, including:
our Developer API, using credentials issued in your account
our Zapier app
our accounting integrations
webhooks set up in the Services
any other integration we approve in writing
Customer Data means the information you and your Users put into or create in the Services, including details of your clients, jobs, staff, photos, videos and files.
Fees means the subscription fees and other charges set out in the Plan Details.
Services means the Skeduler web platform, the Skeduler mobile app (“Field App“), the Developer API, our integrations and our support.
Subscription Period means your monthly or annual billing period.
User means a person you invite or allow to use the Services under your account, including employees and contractors.

3. Your account and Users

3.1 You decide who can use the Services under your account and what they can access. You are responsible for your Users’ use of the Services and for making sure they follow these Terms.

3.2 You must, and must make sure your Users:

(a) keep passwords, sign-in codes, devices and API credentials secure
(b) do not share accounts. Each User must have their own login.
(c) remove access for people who no longer need it
(d) tell us promptly at support@skeduler.com.au if you suspect unauthorised access to your account

3.3 You are responsible for activity in your account, except where it results from our breach of these Terms or our negligence.

3.4 You must keep your account and billing details up to date.

3.5 Who can use the Services. The Services are for business use. You are responsible for deciding which of your staff can use them.

3.6 Account ownership. The account belongs to the business named on it, not to an individual User. If the account owner leaves your business or can’t be contacted, we may transfer ownership to another person once we have reasonably verified that they are authorised by your business.

4. Trials and plans

4.1 Trials. We may offer a free trial. A trial does not need a payment card and does not turn into a paid subscription automatically. When a trial ends, access is restricted until you subscribe.

4.2 Plans. Your plan sets the features and number of active Users you can have. If you go over a plan limit, we may ask you to upgrade or reduce your usage.

4.3 Upgrades apply straight away once payment is confirmed. You pay a prorated amount for the rest of the current Subscription Period.

4.4 Downgrades apply from the end of the current Subscription Period. Your active Users must fit within the new plan’s limits.

5. Fees and payment

5.1 Paying in advance. You pay Fees in advance for each Subscription Period. You authorise us and our payment provider, Stripe, to charge the payment methods you add to your account, including any backup cards.

5.2 Automatic renewal. Paid subscriptions renew automatically at the end of each Subscription Period unless you cancel first (clause 7). For annual subscriptions, we will remind you at least 14 days before the renewal date.

5.3 GST. Fees include GST unless we say otherwise. We will provide tax invoices.

5.4 Failed payments. If a renewal payment fails, we will notify you and retry your payment methods. If the payment is still unpaid:

(a) your access continues as normal for 48 hours after the first failed attempt
(b) after 48 hours, access is limited to billing until payment is made
(c) after 96 hours, the subscription ends and the unpaid amount is written off

Ending a subscription does not delete your Customer Data. See clause 15.

6. Price changes

6.1 We may change our Fees and plans from time to time.

6.2 New prices apply straight away to new customers and to new purchases, including upgrades.

6.3 For an existing subscription:

(a) we will not change the price of a Subscription Period you have already paid for
(b) we will give you at least 30 days’ notice by email before a price increase applies to you
(c) the new price applies from your first renewal after the notice period ends
(d) if you don’t want to continue at the new price, you can cancel before it applies, with no cancellation fee

7. Cancellation and refunds

7.1 Cancelling. You can cancel at any time in the Services or by contacting us. Cancellation takes effect at the end of the current Subscription Period. You keep access until then and can undo the cancellation before it takes effect.

7.2 Refunds. Fees already paid are not refundable for change of mind, unused time, downgrades or unused User seats, except where the law requires a refund or these Terms say otherwise. You can ask for a refund in the Services, and we will consider each request.

7.3 If we end the Services. We may stop providing the Services to you by giving at least 60 days’ notice. If we do, we will refund any Fees you have paid for the period after the Services end.

8. Acceptable use

You must not, and must make sure your Users do not:

(a) use the Services for anything unlawful, including breaching privacy, spam, workplace or surveillance laws
(b) upload content that is unlawful, defamatory, infringing, harassing or contains malicious code
(c) try to access accounts, data or systems you are not authorised to access, or test the security of the Services without our written permission
(d) disrupt the Services or overload them with automated requests
(e) resell, sublicense or provide the Services to others, except as your plan allows
(f) copy, decompile or reverse engineer the Services, except where the law allows it
(g) use the Services to build a competing product
(h) use scrapers, bots or other automated tools in a way that breaches clause 10.4
(i) enter sensitive information (such as health information) unless it is necessary and lawful

9. Customer Data and privacy

9.1 You own your data. You own your Customer Data. You allow us to store, copy, process and display it as needed to provide, secure, support and improve the Services.

9.2 Your responsibilities. You are responsible for:

(a) the accuracy and legality of your Customer Data
(b) having the right to collect it and to let us process it
(c) giving any notices the law requires to your clients, staff and others whose information you enter

9.3 Privacy. We handle personal information in line with the Privacy Act 1988 (Cth) and our Privacy Policy. We process Customer Data on your behalf to provide the Services.

9.4 Location and staff activity. The Field App can share a User’s location with your office during visits, as described in our Privacy Policy, and the Services keep records of User activity. You are responsible for following workplace surveillance, employment and privacy laws when you use these features. This includes giving your staff any required notice.

9.5 Security. We take reasonable steps to protect Customer Data. You are responsible for security measures within your control (clause 3.2), and for Customer Data after you export it or send it to another service.

9.6 Data breaches. If unauthorised access to Customer Data in our systems is likely to cause serious harm, we will tell you promptly and help you meet any notification obligations.

9.7 Anonymous data. We may use aggregated, de-identified data to understand and improve the Services. It will not identify you, your Users or any person.

9.8 Keep your own records. We back up the Services, but they are not a records-archiving service. Keep your own copies of records you are required to keep.

9.9 Messages to your clients. You are responsible for emails and other messages you send to your clients through the Services, such as estimates, invoices and reminders. That includes making sure they comply with the Spam Act 2003 (Cth) and other laws. Messages are delivered by email and network providers, who may delay or block them. We may pause your messages if they are causing complaints or delivery problems, or appear to break the law.

10. Integrations and AI

10.1 What you can do. You and your Users may:

(a) use the Services through the Skeduler web platform and the Field App
(b) use Approved Integrations, such as our Developer API and Zapier app, in line with their documentation
(c) use AI Systems and other tools with the Services, including AI assistants, AI agents and AI-powered browsers that act on a User’s behalf
(d) export your Customer Data using our export features

10.2 You’re responsible for your tools. Customer Data includes personal and confidential information about your clients and staff. If you or your Users connect an AI System or other tool, or send Customer Data to it:

(a) anything the tool does in the Services is treated as done by the User whose login, session or credentials it uses
(b) the tool and its provider are covered by their own terms, and you are responsible for choosing tools you trust
(c) you are responsible for what the tool, or its provider, does with Customer Data
(d) we are not responsible for resulting loss, except to the extent caused by our own breach of these Terms or our negligence

10.3 Keep credentials secure. Only give sign-in details, API credentials or access tokens to tools you trust, and never publish them.

10.4 Limits. You must not use any tool, including an AI System, scraper, bot or script, to:

(a) overload or disrupt the Services, or get around rate limits
(b) get around security or access controls
(c) copy the Services or build a competing product

10.5 Blocking. We may limit or block a tool that breaches clause 10.4 or causes a security risk, and revoke or reset the credentials or sessions it used. Where practical, we will tell you first.

10.6 Our use of AI. We do not use Customer Data to train AI models. If we introduce a feature that sends Customer Data to an AI System, we will tell you beforehand.

11. Third-party services

11.1 The Services use, or let you connect to, other companies’ services, such as Stripe for payments, Google for maps, accounting software and Zapier.

11.2 Third-party services you choose to connect are covered by their own terms. We are not responsible for them, or for how they use data you send them, except to the extent caused by our breach of these Terms or our negligence.

11.3 Google Maps. Maps in the Services are provided by Google. By using them, you agree to the Google Maps/Google Earth Additional Terms of Service and acknowledge the Google Privacy Policy.

12. Availability and changes

12.1 We aim to keep the Services available and to schedule maintenance to cause as little disruption as possible. Where practical, we will give advance notice of planned maintenance that will cause significant disruption.

12.2 The Services rely on internet, mobile networks, devices and other providers outside our control. We can’t promise the Services will always be available or error-free.

12.3 We regularly improve the Services and may add, change or remove features. If we remove or significantly reduce a main feature of your plan, we will give you at least 30 days’ notice where practical. If the change significantly disadvantages you, you may cancel and we will refund Fees paid for the remaining part of your Subscription Period.

12.4 The Field App needs a supported device and operating system. We may stop supporting older versions.

12.5 Early-access features. We may offer features labelled beta, preview or early access. They may change or be withdrawn at any time, and are provided as they are, without the commitments in clause 12.3.

12.6 No other promises. Apart from what these Terms say, and subject to clause 18, we make no other promises about the Services.

13. Support

We provide support by email at support@skeduler.com.au.

14. Suspension

14.1 Immediate suspension. We may suspend access to the Services, for particular Users, integrations or your whole account, without notice, if we reasonably believe it is necessary to:

(a) deal with a security threat or incident
(b) stop unlawful or fraudulent activity, or activity likely to harm someone
(c) stop a breach of clause 8 or clause 10 that puts data at risk
(d) comply with the law

14.2 Other breaches. For other serious breaches of these Terms, we will give you notice and 10 business days to fix the problem before suspending access. Clause 5.4 covers failed payments.

14.3 How we suspend. If we suspend access, we will:

(a) keep the suspension no broader or longer than necessary
(b) tell you the reason as soon as practical, unless the law prevents us
(c) restore access once the issue is resolved

15. Ending the agreement and your data

15.1 Ending for breach. Either of us may end these Terms by written notice if the other:

(a) seriously breaches them and does not fix the breach within 20 business days of being asked to
(b) becomes insolvent, where the law allows ending the agreement for that reason

15.2 Immediate termination. We may end these Terms immediately by written notice if you or your Users commit fraud, or seriously or repeatedly breach clause 8 or clause 10 in a way that puts data at risk.

15.3 Your data after your subscription ends. We will keep your Customer Data for at least 30 days after your subscription ends. During that time you can contact us to:

(a) arrange access to export it
(b) resubscribe

15.4 Deletion. You can ask us to delete your Customer Data at any time after your subscription ends. We will delete or de-identify it within a reasonable time, except for:

(a) copies held in routine backups until they expire
(b) information we must keep by law, such as tax records
(c) records reasonably needed to resolve disputes

15.5 Clauses that continue. Clauses about amounts owing, data, confidentiality, intellectual property, liability, indemnity and disputes continue after these Terms end.

16. Intellectual property

16.1 We own the Services and all intellectual property in them. While your subscription is active, you may use the Services for your own business under these Terms.

16.2 If you give us feedback or suggestions, we may use them freely.

16.3 You keep ownership of your Customer Data and your own trade marks.

17. Confidentiality

17.1 Each of us must keep the other’s confidential information confidential and use it only for the purposes of these Terms. Your confidential information includes your Customer Data. Ours includes non-public features, pricing and security information.

17.2 Confidential information may be shared with staff, contractors and advisers who need it and who are bound to keep it confidential, or where the law requires.

17.3 This clause doesn’t apply to information that is public through no fault of the person who received it, or that the receiver already knew or developed independently.

18. Australian Consumer Law

18.1 Nothing in these Terms excludes, restricts or changes any right or remedy you have under the Australian Consumer Law or other laws that cannot be excluded. Every limit in these Terms applies only as far as the law allows.

18.2 Where the law allows, and the Services are not ordinarily acquired for personal or household use, our liability for failing to meet a consumer guarantee is limited to supplying the Services again, or paying for them to be supplied again.

19. Liability

19.1 Indirect losses. Neither of us is liable to the other for any of the following, whether caused by breach of contract, negligence or otherwise:

(a) lost profits, revenue or business opportunities
(b) loss of goodwill
(c) business interruption
(d) indirect or consequential loss

19.2 Data loss. If Customer Data is lost or corrupted because of our breach of these Terms, our responsibility is to use reasonable efforts to restore it from our most recent backup, subject to clause 18.

19.3 Liability cap. Each party’s total liability under or in connection with these Terms is limited to the Fees you paid or owed in the 12 months before the event giving rise to the claim.

19.4 What the cap doesn’t cover. Clauses 19.1 to 19.3 don’t limit:

(a) your obligation to pay Fees
(b) liability for fraud or wilful misconduct
(c) liability for death or personal injury caused by negligence
(d) liability that cannot be limited by law

19.5 Shared responsibility. Each party’s liability is reduced to the extent the other party, its Users or its providers caused or contributed to the loss.

20. Indemnity

20.1 You agree to compensate us for reasonable costs, losses and liabilities we incur because of a claim by a third party, to the extent the claim is caused by:

(a) your Customer Data being unlawful or infringing someone’s rights
(b) you or your Users using the Services unlawfully
(c) you or your Users breaching clause 8 or clause 10
(d) you not giving staff or clients a notice the law requires (clause 9.4)

20.2 This amount is reduced to the extent our breach of these Terms or our negligence contributed to the claim.

20.3 We will tell you promptly about any such claim, consult you on how it is handled, and not settle it without your agreement, which you won’t unreasonably withhold.

21. Disputes

21.1 If a dispute arises, either of us can give the other written notice. We will both try in good faith to resolve it within 30 days before starting court proceedings.

21.2 This doesn’t stop either of us seeking urgent court orders or recovering unpaid amounts.

22. Changes to these Terms

22.1 We may update these Terms from time to time.

22.2 If a change significantly disadvantages you, we will email you at least 30 days before it takes effect. If you don’t agree, you can cancel before the change applies, and we will refund Fees paid for the remaining part of your Subscription Period.

22.3 Other changes apply when we publish them.

23. General

23.1 Governing law. These Terms are governed by the laws of New South Wales, Australia. They apply to customers everywhere in Australia, and disputes can be heard in the courts of any Australian state or territory.

23.2 Invalid clauses. If part of these Terms is invalid or unenforceable, it is read down or removed, and the rest continues to apply.

23.3 Transfer. You need our consent to transfer these Terms to someone else, and we won’t unreasonably refuse it. We may transfer them to a related company or to a buyer of our business by telling you, provided they agree to be bound by them.

23.4 Subcontractors. We may use subcontractors and service providers to deliver the Services. We remain responsible for their performance under these Terms.

23.5 Events outside our control. Neither of us is responsible for delays or failures caused by events outside our reasonable control, other than payment obligations. If such an event stops the Services for more than 30 days, either of us may end these Terms, and we will refund prepaid Fees for the unused period.

23.6 Notices. We may send notices by email to your account owners or billing contact, or through the Services. You can send notices to support@skeduler.com.au.

23.7 Entire agreement. These Terms, the Plan Details and our Privacy Policy are the whole agreement between us about the Services.

23.8 Waiver. Not enforcing a right straight away doesn’t mean giving it up.

Schedule 1: Field App terms

S1.1 The Field App is licensed to Users invited by a Customer, for use under that Customer’s account and these Terms. Users may use it only for that Customer’s business.

S1.2 Rules for messages and content. Team messages, notes, photos and other content you post can be seen by others in your business. By using the Field App, you agree that:

(a) there is no tolerance for objectionable content or abusive behaviour. You must not post content that is offensive, harassing, threatening, discriminatory, sexually explicit, unlawful or otherwise inappropriate, or use the Field App to abuse other people.
(b) messages are checked against a filter and may be blocked before they’re posted
(c) you can report a message or a user from within the Field App. Reports are sent to your business’s admins for review.
(d) your business’s admins, and Skeduler, may remove content that breaks these rules and may deactivate any User who breaks them
(e) you can contact Skeduler about content or abuse at support@skeduler.com.au

S1.3 Apple App Store. If you download the Field App from the Apple App Store:

(a) this agreement is between you and Skeduler, not Apple Inc. (“Apple“). Skeduler, not Apple, is responsible for the Field App.
(b) you may use the Field App on Apple devices you own or control, as allowed by the App Store’s Usage Rules
(c) Apple has no obligation to provide maintenance or support for the Field App
(d) if the Field App doesn’t meet an applicable warranty, you may tell Apple, and Apple may refund the purchase price (if any). Apple has no other warranty obligation, to the extent the law allows.
(e) Skeduler, not Apple, is responsible for handling any claims about the Field App, including product liability, legal compliance, consumer protection and privacy claims
(f) Skeduler, not Apple, is responsible for handling any claim that the Field App infringes someone’s intellectual property
(g) you confirm you are not in a country subject to a U.S. Government embargo and are not on a U.S. Government list of restricted parties
(h) you must follow any third-party terms that apply when using the Field App, such as your mobile carrier’s
(i) Apple and its subsidiaries may enforce this agreement against you as third-party beneficiaries
(j) contact for questions or claims about the Field App: Skeduler Pty Ltd, support@skeduler.com.au,

S1.4 Google Play. If you download the Field App from Google Play, Google is not responsible for the Field App, and Google Play’s terms also apply to your use of Google Play.

Contact Us

If you have any questions about these Terms, please contact us at:

Skeduler Pty Ltd
📧 support@skeduler.com.au
🌐 www.skeduler.com.au